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Accordingly, the National database of reception of citizens, processing of submissions, and handling of complaints, denunciations, petitions, and feedback refers to a collection of information on complaints, denunciation forms, petitions and feedback, and information and data on citizen reception, processing of submissions and handling of complaints, denunciations, petitions, and feedback by competent authorities, which is standardized, digitized, archived and managed with the help of information infrastructure.
The database shall be exclusively established and managed by the Government Inspectorate, and updated and operated at Ministries, ministerial agencies, Governmental agencies, and People’s Committees at all levels so as to serve the state management of citizen reception, and handling of complaints, denunciations, petitions, and feedback.
Additionally, prohibited acts in the National database of reception of citizens are as follows:
1. Intentionally failing to update or update insufficient or inaccurate information or data; falsifying information, illegally changing, deleting, or destroying data in the database.
2. Destroying, vandalizing, damaging, or sabotaging information infrastructure systems or obstructing the stable and continuous operation and maintenance of the database.
3. Operating, using, and revealing information in the database or using information for personal gain.
4. Illegally accessing the database.
The Inspector-General shall, within his/her jurisdiction, organize, provide guidance on and inspect the implementation of this Decree and this Circular takes effect on October 10, 2022.
Within 05 working days from the date on which it is found that information in the database is insufficient or inaccurate or there is any discrepancy between electronic data and physical documents, the agency responsible for data updating shall conduct a check and update the additions or adjustments.
