Banks shall not send SMS messages, emails containing hyperlinks from January 01, 2025

Accordingly, Clause 3, Article 17, Circular No. 50/2024/TT-NHNN prescribes clearly information about online banking services as follows:

“3. The unit shall not send SMS messages or emails to clients containing hyperlinks to access websites, except at the request of the client.”

Therefore, banks shall not send SMS messages or emails to clients containing hyperlinks to access websites, except at the request of the client except for request from customers.

Besides, Clause 1 and Clause 2 of Article 17 require banks that:

Units shall disclose information about online banking services, ensure that clients have access to information before or at the time of registering to use the service, at least including:

- Method of providing the services, method of accessing the online banking services for each access method;

- The transaction limits (if any) and transaction authentication forms;

- Equipment required to use the service, conditions for the equipment used;

- Risks related to the use of online banking services.

Units shall provide clients with information on terms of the agreement on provision and use of online banking services, at least on:

- Rights and obligations of customers when using online banking services;

- Types of client data that the unit collects, purposes of using client data and the unit's responsibility in protecting client data;

- Commitment to maintaining uninterrupted operation of the online banking system, at least including one-time service interruption time, total service interruption time in one year, except for cases of force majeure or system maintenance and upgrades notified by the unit;

- Other content in terms of online banking services (if any).