Thứ Hai, 04/07/2022, 15:39

Tăng giảm cỡ chữ:

Assessment indicators of online administrative procedure quality

Taking effect on June 23, 2022, the Prime Minister’s Decision No. 766/QD-TTg approves the set of indicators in reference to the direction, administration, and assessment of the quality of services provided to citizens and enterprises in the performance of administrative procedures and public services in real-time in the electronic environment.

Accordingly, this set of indicators applies to ministries, ministerial-level agencies, Vietnam Social Security, People’s Committees at all levels, and units affiliated with the aforementioned agencies;

Other agencies and units provide public services on the National Public Service Portal and the information systems for handling of administrative procedures at ministerial and provincial levels.

Online administrative procedure quality — *Assessment indicators of online administrative procedure quality (Illustration)*

This set of indicators includes the following component indicators:

1. Publicity and transparency;

2. Progress and results;

3. Dossier digitalization;

4. Online service provision;

5. Level of satisfaction.

The Government Office shall review and adjust assessment indicators of each component indicator group according to actual conditions and the data management, operation and exploitation in real-time.

At the same time, the Prime Minister is reported to amend and supplement such component indicator groups.

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