Assessment indicators of online administrative procedure quality

Accordingly, this set of indicators applies to ministries, ministerial-level agencies, Vietnam Social Security, People’s Committees at all levels, and units affiliated with the aforementioned agencies;

Other agencies and units provide public services on the National Public Service Portal and the information systems for handling of administrative procedures at ministerial and provincial levels.

This set of indicators includes the following component indicators:

1. Publicity and transparency;

2. Progress and results;

3. Dossier digitalization;

4. Online service provision;

5. Level of satisfaction.

The Government Office shall review and adjust assessment indicators of each component indicator group according to actual conditions and the data management, operation and exploitation in real-time.