Connection and data exchange of surveillance cameras

On March 03, 2022, the General Department of Vietnam Customs issues the Decision No. 247/QD-TCHQ on methods for connection and data exchange of surveillance cameras between export processing enterprises and customs agency according to Clause 10 Article 1 of Decree No. 18/2021/ND-CP and customs supervision of the export processing enterprises by camera systems.

Accordingly, when there are troubles related to the surveillance camera system: the EPE need to inform the customs authority to reach an agreement on a surveillance plan pending completion of the troubleshooting process according to Appendix II of the Form “Notification of interruption of surveillance camera systems of EPEs".

The EPE is responsible for repair and replacement of the equipment within 10 (ten) working days to restore the system's operation. In case the EPE fails to restore the system’s operation within the 10-day period, the EPE must send a notification of specific reasons and expected completion time to the supervisory customs authority.

Besides, the EPE is responsible for operation, periodic maintenance and replacement of cameras and attachments of the surveillance camera system in order to ensure stable and continuous operation (24 hours per day, seven days per week). For the transmission via the Internet:  The EPE is responsible for supervision, operation and troubleshooting for transmission lines on the EPE's side...